Privacy Policy

Introduction

Pro Pilates and Physio ("we," "us," or "our") is committed to protecting the privacy and personal information of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at prophysiogolden.com or contact us through our website forms.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

Information You Provide

When you use our website contact form or service inquiry forms, we collect the following information that you voluntarily provide:

• Your name
• Phone number
• Email address
• Message content (which may include details about your injury or health concern)

Automatically Collected Information

Our website hosting infrastructure may automatically collect certain technical information when you visit our site, including your IP address, browser type, and general location data. This information is collected for website security and performance purposes and is not used for marketing or tracking.

How We Use Your Information

We use the personal information you provide through our contact forms solely for the following purposes:

• To respond to your inquiry or message
• To schedule or confirm appointments
• To provide the physiotherapy or Pilates services you have requested
• To communicate with you about your care

We do not use your information for marketing purposes, and we do not send unsolicited communications.

Third-Party Services

Our website uses the following third-party services that may process your data:

• Formspree — Our contact forms are processed through Formspree, a form submission service. When you submit a form, your information passes through Formspree's servers before being delivered to us via email. You can review Formspree's Privacy Policy for details on how they handle data.
• Cloudflare — Our website uses Cloudflare for security and performance. Cloudflare may process certain technical data (such as IP addresses) as part of its content delivery and security services. You can review Cloudflare's Privacy Policy for more information.
• Google Fonts — Our website loads fonts from Google's servers. Google may collect technical data such as your IP address when fonts are loaded. You can review Google's Privacy Policy for details.

We do not use analytics tracking tools, advertising cookies, or remarketing services on this website.

Cookies

Our website does not use cookies for tracking, advertising, or analytics purposes. Our hosting provider (Cloudflare) may use essential security cookies that are strictly necessary for the website to function properly. These cookies do not collect personal information and cannot be used to identify you.

Data Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. Your information may only be disclosed in the following limited circumstances:

• To the third-party service providers listed above, solely for the purpose of delivering your form submission to us
• If required by law, regulation, or legal process
• To protect the rights, safety, or property of Pro Pilates and Physio or others

Data Retention

Form submissions received via email are retained only as long as necessary to respond to your inquiry and provide requested services. We do not maintain a separate database of website form submissions.

Data Security

We take reasonable measures to protect the personal information you provide. Our website uses HTTPS encryption to secure data transmitted between your browser and our website. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Canadian privacy legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Withdraw consent for the collection or use of your personal information

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us so that we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: